Borvo Jewelry Frequently Asked Questions

1. HOW LONG WILL MY ORDER TAKE?

Most orders will be processed within same day to 1 business day after your purchase. After it's shipped out, average delivery times are 3-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders but we'll post a notice if this is happening.

2. WHY HASN'T MY ORDER SHIPPED OUT IN THE STANDARD TIME?

Our order cut off time is 12PM EST for shipment in the same day. We'll make sure your order gets sent from one of our 3 warehouses across the USA. 

3. WHERE IS your store LOCATED?

We’re located in United States!

4. I JUST PLACED AN ORDER, BUT I ACCIDENTALLY PUT IN THE WRONG SHIPPING ADDRESS! WHAT SHOULD I DO?

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.

5. DO YOU SHIP TO MY COUNTRY?

Right now, we only ship to the USA. We are working on international shipping but for now we are only in the US.